http://www.article-knowledge-base.com/articlerss.php?type=2&category=46Health & Medical RSS Feeden-us http://www.article-knowledge-base.com/-a-bit-more-principles-of-exceptional-customer-service-part-1-of-3-articleid216277.htm pIt is 2006, an exciting time to be alive. Our economy in Alberta, Canada is booming. There are oodles of employment opportunities. Businesses are sprouting up on every corner./ppbWhere are you involved in this rodeo of life?/b/ppWho http://www.article-knowledge-base.com/-a-bit-more-principles-of-exceptional-customer-service-part-2-of-3-articleid216278.htm pIn Part 1, we discussed exceptional customer service, plus A Bit More./ppWe defined a customer as anyone with whom we have a relationship (paying customer, family, neighbour)./ppWe met Master Electrician, Brent, who provides exceptional http://www.article-knowledge-base.com/-a-bit-more-principles-of-exceptional-customer-service-part-3-of-3-articleid216281.htm pHere we are again to look at some more A Bit More principles of exceptional customer service./ppbYou may be thinking, What the heck is he talking about?/b/ppIf that is the case, please read, or re-read Part 1 and Part 2 of the thre http://www.article-knowledge-base.com/-can-you-help-me--the-hidden-customer-articleid188459.htm pI was an assistant manager for a major consumer electronics chain, and I was where you would expect an assistant manager to be, doing what you would expect an assistant manager to to do. I was on top of a ladder, less than ten minutes before http://www.article-knowledge-base.com/-warm-fuzzies-or-real-service--articleid275029.htm pService is one of those wonderful, Warm Fuzzy words like love and happiness. They are easy to say and sound so good, but unless they are backed with real substance, they mean so little./ppService is what we do to impress and retain http://www.article-knowledge-base.com/10--1-strategies-to-increase-customer-loyalty-articleid210418.htm pstrongIntroduction/strong/ppCustomer contact is essential in a fast paced business world. Many professionals and small businesses live off their customer contact but to many it is ad hoc and with too much strategy. Many still find it diff http://www.article-knowledge-base.com/10-reasons-to-turn-your-customer-service-into-a-cross-selling-platform-articleid200649.htm pCross-Selling is a great way to boost revenues and profits by gently persuading existing customers to purchase an additional product during service conversations./ppThere are ten really great reasons your CSRs should make an effort to cross-s http://www.article-knowledge-base.com/10-reasons-why-people-won-t-buy-a-second-product-from-you-articleid202089.htm p1. You didnt follow up after the first sale. After the sale you could have introduced your other product on the thank e-mail./pp2. You didnt ship the product in the about of time you stated. If they needed it in a hurry and you didnt pr http://www.article-knowledge-base.com/10-tips-for-improving-customer-service-and-keeping-more-of-your-customers-articleid191588.htm pb1. Customer service is all about customers needs first and your needs second./bbr If your customers expect a response from you in 24 hours and you always respond much later, thats putting your needs first and their needs second./pp http://www.article-knowledge-base.com/10-ways-to-improve-your-customer-service-articleid201579.htm p1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if the http://www.article-knowledge-base.com/11-things-small-business-owners-can-do-to-recover-from-customer-service-issues-articleid225493.htm pb1. Be Swift/b When someone has an issue with your company, address it quickly. Promptness goes a long way in letting customers know you truly care about their business./ppb2. Go Deep/b Dont just give someones complaint surface t http://www.article-knowledge-base.com/3-common-customer-objections-what-they-mean-and-how-you-should-respond-articleid179090.htm pJust because a customer questions your price or a feature of your product DOESNT mean that they arent interested in buying it! As a salesperson, you must learn the meaning behind your customers objections in order to respond appropriately and http://www.article-knowledge-base.com/3-powerful-tactics-that-motivate-customers-to-buy-articleid238657.htm pWooing customers is a little bit like dating. No, you cant present the engagement ring on your first date! Theres a two-way relationship that grows one step at a time before it leads to the church doors. You cant rush it... you cant skip it... http://www.article-knowledge-base.com/3-special-benefits-every-customer-wants-articleid47532.htm pEvery customer looks for 3 special benefits when they dobusiness with you. They may not specifically ask for thesebenefits. But youre losing sales if you dont automaticallyprovide all 3./pp1. Fast Results/ppProspective customers may t http://www.article-knowledge-base.com/4-alternative-ways-to-gain-lifetime-customers-articleid201573.htm pYou will always have more people that turn down your offer than actually buy. They might not have bought because of your price, payment options, or any other possible reason. You will just end up loosing all these potential lifetime customers. http://www.article-knowledge-base.com/4-myths-about-customer-value-articleid48304.htm pThe purpose of business is to create and retain a customer./ppMuch has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer reten http://www.article-knowledge-base.com/4-things-your-clients-want-from-your-company-articleid121399.htm pSure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and growth (blind spots) is different. Davis, Kingsley Company has conducted hundreds of interviews and http://www.article-knowledge-base.com/4-tips-toward-overcoming-bad-customer-service-articleid120274.htm pCustomer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized by lousy service nor do you have to move heaven http://www.article-knowledge-base.com/5-elements-to-customer-service-a-fresh-look-articleid214475.htm pAbout 20 years ago while I worked for American Stores Company (now part of Albertsons) I headed up a customer service program named Smile and Speak Up. Employees attended a two-hour customer service training class and then tried to be seen bein http://www.article-knowledge-base.com/5-postage-and-packaging-tips-to-increase-customer-satisfaction-articleid184491.htm pOne can increase one customers satisfaction after an order has been placed, even though the customer is yet to receive their order thru the post./ppCreation and satisfaction of customers/ppIt happens with everyone. You go to ebay, you cho http://www.article-knowledge-base.com/5-reasons-why-your-potential-customers/clients-are-just-not-that-into-you-articleid195938.htm pWhat gives? You have a stunning website with an audio intro and newsletter sign-up, but no one is buying from you. Maybe youre wasting your time on the wrong target market or maybe you are sending the wrong message to your potential customers/cli http://www.article-knowledge-base.com/5-simple-tips-for-dealing-with-nasty-customers-articleid36938.htm If youve been in business very long, youve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one thats going to shut your business down because they conj http://www.article-knowledge-base.com/5-steps-to-making-your-customer-happy-articleid253654.htm pCustomers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer satisfactio http://www.article-knowledge-base.com/5-ways-customer-service-managers-are-implementing-to-increase-customer-focus-articleid49109.htm pAccording to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:/pp15% found a better service/product/pp15% found a cheaper service/product/pp20% cited lack of contact and individua http://www.article-knowledge-base.com/6-reasons-why-complaining-customers-are-golden-articleid157488.htm pWith Some Tips on How to Respond/ppTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business. Most of us dont really c http://www.article-knowledge-base.com/6-ways-to-improve-customer-service-articleid202824.htm pHow well do you look after your customers? Most companies probably think they do a good job, but the addition of technology into large, national call centers has caused many organizations to focus on technology solutions as opposed to people solu http://www.article-knowledge-base.com/7-bits-of-critical-information-you-can-t-afford-not-to-know-about-your-customers-articleid53454.htm pIf you think customer relationship management is just a piece of software, youre dead wrong. Customer relationship management is about understanding your customers. Its about really knowing them as individuals, knowing what they mean to your b http://www.article-knowledge-base.com/7-simple-key-principles-of-relationship-marketing-to-attract-lifetime-customers--articleid215031.htm pMost of business owners fail to effectively attract and retain lifetime customers. What they fail to realize is the key principles of relationship marketing, that converts potential customers into repeat clients./ppTo succeed in your bus http://www.article-knowledge-base.com/7-simple-steps-to-help-you-resolve-complaints-and-delight-your-customers-articleid172082.htm pIve recently been working with a small business close to where I live. Its an accountancy practice. Its a great little business. Super people, working very hard and really trying hard for their customers. However, every once in a while they http://www.article-knowledge-base.com/7-things-you-should-never-say-to-a-potential-customer-articleid184497.htm pDont scare away your customers by saying the wrong things Customers expect a certain kind of behaviour from companies and if we want to stay in business, it is our job as service providers or manufacturers to stand up to those expectations. Ther http://www.article-knowledge-base.com/8-critical-steps-to-establish-a-customer-service-culture-articleid112895.htm pEvery companys greatest assets are its customers, because without customers there is no company,--Erwin Frand/ppDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets. Declining budgets oft http://www.article-knowledge-base.com/8-tips-to-build-trust-between-you-and-the-customer-articleid184500.htm pThose who are in the business, it might be a profession, a manufacturing industry or a service industry, building trust is the utmost factor./ppIf your consumer doesnt have the faith in you, then you might as well shut shop now, cause eventua http://www.article-knowledge-base.com/9-tips-on-handling-complaints-articleid242999.htm pLets be honest. Complaints are a reality of business. Every company, no matter how great, responsive, or caring, receives some number of complaints - email, phone calls, letters, blog posts, etc. Its inevitable; you cant keep all people happy a http://www.article-knowledge-base.com/a-customer-culture-is-built-on-a-service-ethic-articleid215330.htm pRank is an appointed position. Authority is an earned condition. Rank is decreed from above. Authority is conferred from below. Authority vanishes the moment those who bestow it stop believing, respecting, or trusting their appointed boss, though http://www.article-knowledge-base.com/a-different-approach-to-sending-holiday-cards-to-your-customers-articleid189290.htm pWant to be startled? Dont send a holiday card to one of your clients, but ask him, a week after New Years, Did you get my holiday card?/ppWhy, sure, your client will say. Thanks for that. What else can he say? He got dozens of holiday http://www.article-knowledge-base.com/a-little-something-extra-for-your-clients-articleid198585.htm pAs a writer, editor, web designer, forum maven, etc. [boy, I sound multi-talented!] I try to give my clients a/k/a customers a little something extra whenever or wherever possible. No, not so that they take advantage of my kindness, rather to show http://www.article-knowledge-base.com/a-new-way-to-handle-complaints-or-is-it--articleid157955.htm pWhat a lot of money we have been wasting on dealing with customer complaints./ppInstead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain the http://www.article-knowledge-base.com/a-tale-of-two-restaurants-articleid248167.htm pCharles Dickens began his book with the famous phrase, It was the best of times and the worst of times./ppThis applies to restaurants and to a lot of businesses, for that matter./ppThey can have great food or wonderful products that you http://www.article-knowledge-base.com/a-white-paper-profiting-with-kindness-articleid115035.htm pIn 2002, there wasnt much interest for Kindness in business, and some business people would question, What does kindness have to do with business, anyway? Is this a for real question or just to prove a point? Or perhaps they couldnt figure out http://www.article-knowledge-base.com/a-wonderful-world-with-two-words-articleid226213.htm pOver the years I have used thank yous to cultivate more futile ground for business. Although not everyone mines for gold this way there are many who understand the value of being pleasant and letting everyone know who you are and what you do. Whe http://www.article-knowledge-base.com/absence-makes-the-heart-grow-fonder-articleid72639.htm pHowever, in the world of business, this clich may not necessarily be true. Sometimes it can be more like Out of Site, Out of Mind./ppYour existing clients are your most important business assets. They are already aware of the exceptional pr http://www.article-knowledge-base.com/accountability-articleid130928.htm pThe bCall Center/b world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage./ppbAccountability/b and a basic fundamental understanding of b http://www.article-knowledge-base.com/accountants-/-lawyers-do-yourself-a-favor--what-do-your-customers-want--articleid109346.htm pIn my day to day practice in strategic human resource management I often come across customers looking for a good accountant or good lawyer. As an accountant myself the common thread for a good acountant or lawyer seems to be I want someone http://www.article-knowledge-base.com/accounting-services-new-york-proper-deliberation-is-the-key-to-success-articleid284611.htm Accounting services New York are offered by highly talented and skilled accounts professional who have knack in handling bulk business bookkeeping projects. http://www.article-knowledge-base.com/add-value--and-kill-mediocrity-in-customer-service-articleid120753.htm pThere are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service./ppMediocre is a strong word for average. Thats w http://www.article-knowledge-base.com/adjustment-denied-articleid120575.htm pIts just a simple thing I bought a new set of shelves for my office. It wasnt a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves ha http://www.article-knowledge-base.com/after-christmas-world-class-customer-service-is-needed-articleid198151.htm pEvery business makes promises to customers. Those promises are put to the test in a peak season. All businesses have peak seasons and have to make good on their promises. Tomorrow is the start of the peak season for customer service personnel w http://www.article-knowledge-base.com/all-of-the-world-of-business-is-a-stage-articleid133021.htm pOne of the basics of acting taught to me in grade school was the important principle of staying in character. Staying in character means holding the image and personality of the character you are assigned to portray without letting your own pers http://www.article-knowledge-base.com/an-insinscere-smile-is-better-than-a-sincere-frown-articleid182484.htm pThe other day I drove from Chicago to Northwest Indiana on the Indiana Toll Road. I usually have quite a bit of loose change and pay the tolls by throwing the correct amount into the basket, thereby saving a few seconds. But this time I didnt h http://www.article-knowledge-base.com/an-open-letter-to-weis-markets-articleid207845.htm pI have discovered that there are many little things that make moving to a new home a rich experience. Simple changes such as finding a new place to get your groceries can be an amazing journey of discovery. This was the case for me when we moved j http://www.article-knowledge-base.com/analyzing-your-customers-articleid281057.htm pAnalyzing consumers/ppThe dynamic retail environment depends on how well a retail company identifies and understands its customers and forms its business strategy to appeal the consumers characteristics, needs and attitudes. Each consumer seg http://www.article-knowledge-base.com/and-the-difference-is...-attitude-articleid120430.htm pI returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, Hello Mr. Galler, which shocked me further as I dont have a clue how he knew my name obviously the http://www.article-knowledge-base.com/angry-and-abusive-customers--applying-the-right-mindset-makes-your-life-easier-articleid142431.htm pWe all have to deal with difficult, angry or even manipulative customers. The process is usually infuriating, frustrating and time consuming. While it often seems we are at the mercy of unpleasant customers (or people in general), thats not reall http://www.article-knowledge-base.com/angry-customers--what-can-we-do-with-them-articleid85741.htm You are the worst company I have bought from! - writes the client. Oops, bossss! What should I write back? br /It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into i http://www.article-knowledge-base.com/angry-customers--what-do-they-really-want-and-how-to-give-it-to-them-articleid141168.htm pYou probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone wrong in their lives? They may be sarcastic, or abusive. They may swear at you, threaten, attempt to i http://www.article-knowledge-base.com/another-marketing-insensitive-articleid187190.htm pApproximately two years ago I first wrote about Marketing Insensitives. At the time, I had received a call from a telemarketer offering me some marketing insensitives to purchase a product. Yes, she really said this! She was not being clever; http://www.article-knowledge-base.com/answering-service-articleid258164.htm Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When you call someone without a service, often it can get very annoying. This is especially true when it comes to businesses. Ho http://www.article-knowledge-base.com/are-you-a-commodity-or-experience-retailer--articleid218064.htm pThe world is dividing into two and customer service providers need to know which camp they belong to./ppI work mainly with retailers and the selling game is rapidly changing. Customers are either wanting to save time or savour time and your cu http://www.article-knowledge-base.com/are-you-a-coward-i-was-articleid119480.htm pOver the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose a http://www.article-knowledge-base.com/are-you-boring-your-customers--articleid187419.htm pThe business world is changing and your company must catch up. Consumers are driving the quest for information and personality. Customers are demanding to trade their hard earned cash for prompt, reliable, trust worthy and friendly services. Cl http://www.article-knowledge-base.com/are-you-giving-your-customers-enough-reasons-to-return-to-your-business--articleid55208.htm pGood customer service just isnt enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of th http://www.article-knowledge-base.com/are-you-hearing-your-customers--articleid198872.htm pCommunication is a remarkable occurrence. Could any business survive without it? As owners or representatives of an enterprise, we spend countless hours, funds and energy to be heard, to craft our messages, policies and behavior in a way th http://www.article-knowledge-base.com/are-you-putting-technology-before-your-customers--articleid73108.htm pWhich is more important the technology or the customer?/ppThe one thing about the online world you can be sure of is change.It seems like every day there is a new technology being addedwhich will make the internet more accessible.As online http://www.article-knowledge-base.com/are-you-satisfying-your-customers--articleid162731.htm pThe latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:/ppCustomer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US econ http://www.article-knowledge-base.com/are-your-customers-confused--articleid204647.htm pDoes your website increase confusion or does it reduce confusion./ppRemember confused people do not buy; they go looking for more information./ppYour job is to give them that information, or at least enough information to give them the http://www.article-knowledge-base.com/as-a-business-owner-do-you-know-how-to-be-a-good-customer--articleid228348.htm pAs business owners have you ever considered how you act as a customer will reflect on your own business?/ppTime and again I have run across business owners who are not the best customers. They are rude, not professional and just plain hard to http://www.article-knowledge-base.com/assessing-your-customer-service-from-the-inside-out-to-deliver-exceptional-and-loyal-customers-articleid185031.htm pFormer General Electric CEO, Jack Welch, when asked what he did, he replied that he developed people. Welch understood that the organizational or cultural environment reflects people development and this in turns affect the bottom line. The follo http://www.article-knowledge-base.com/astonish-your-customers-with-these-customer-service-tips-articleid165337.htm pCustomer service today is getting worse. Win customers overand you build your business for life. Proven by the leaderin the industry -- Nordstroms. Nordstroms customerservice keeps improving and they continue to drive othersout of business http://www.article-knowledge-base.com/at-the-carwash-the-customer-really-is-always-right-articleid110289.htm pYou have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandoras box. But for the sake of argum http://www.article-knowledge-base.com/at-your-service-the-ten-commandments-of-great-customer-service--articleid159741.htm pCustomer service is an integral part of our job and should not be seen as an extension of it. A companys most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only http://www.article-knowledge-base.com/attitude-of-service-articleid127657.htm pWhen conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service./ppIt has recently come to mind that the attitude http://www.article-knowledge-base.com/automating-your-customer-support-articleid122825.htm pMy regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible./ppFrom a personal point of view, one of the tasks that takes up a lot of my time http://www.article-knowledge-base.com/automating-your-help-desk-workflow-articleid120710.htm pDo you know you can open, answer, close and report help desk information without human intervention?/ppAutomation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of http://www.article-knowledge-base.com/avoiding-crm-failure-articleid240559.htm pIf youre evaluating a CRM suite in particular, you may have heard a lot of horror stories about CRM investments going to waste. Rest assured, its not the technology; cases of outright technology failure are rare in e-business, and their heyday w http://www.article-knowledge-base.com/awesome-customer-service-requires-a-three-pronged-attack-articleid218037.htm pThe perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is debatable. The fact is, perception is truth, in the http://www.article-knowledge-base.com/bad-chemistry-can-quickly-dissolve-customer-relationships--articleid221833.htm pIm doing everything in my power to avoid doing any more business than strictly necessary with the car dealership where I leased my car./ppLiterally, theyve been pushing away my business, since I got into my new ride./ppWhere I used to ge http://www.article-knowledge-base.com/bad-customer-service-turned-around-articleid142725.htm pIts all in who you know... Or can get to Know!/ppYesterday I had a customer service issue that warranted my immediate attention. I had ordered a product that I desperately needed that was now about 6 weeks overdue the original back ordered da http://www.article-knowledge-base.com/bang-bang-make-room-in-the-walk-in-articleid203467.htm pDuring long sticky days at sea, one of the many exciting activities offered to passengers (we called them cones for some reason) on a cruise ship is skeet shooting. We used lead free pellets and biodegradable skeet discs to make certain that no http://www.article-knowledge-base.com/basic-levels-of-consumer-integrity-that-presently-permeates-society-articleid163414.htm pReality is not always pretty. But here is a tad bit of it for you today. Well here is an interesting occurrence that is of interest. And this is in any town middle class USA, mixed races neighborhood, the person in question happened to be white. http://www.article-knowledge-base.com/battling-with-customer-service-how-to-win-the-war-part-1-of-2-articleid38045.htm Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land.br /br /A call to customer service can http://www.article-knowledge-base.com/battling-with-customer-service-how-to-win-the-war-part-1-of-2-articleid189101.htm pA call to customer service can be an infuriating ending to a frustrating experience. Youre upset and looking for empathy, but all you encounter is disappointment. Could Company X have done something differently? Probably, but if you follow the http://www.article-knowledge-base.com/battling-with-customer-service-how-to-win-the-war-part-2-of-2-articleid38593.htm If youve already read Part 1 of Battling with Customer Service: How to Win the War, congratulations! Youre halfway to becoming a pro. Follow these last five steps and youll be on track to bending the minds of customer service representative http://www.article-knowledge-base.com/battling-with-customer-service-how-to-win-the-war-part-2-of-2-articleid190910.htm pIf youve already read Part 1 of Battling with Customer Service: How to Win the War, congratulations! Youre halfway to becoming a pro. Follow these last five steps and youll be on track to bending the minds of customer service representative http://www.article-knowledge-base.com/be-a-resource-articleid52402.htm pWhat is one of the greatest ways to add value to your business? Nope, its not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your cus http://www.article-knowledge-base.com/be-a-smart-customer-keep-pushing-for-value--articleid236692.htm pWhen it comes to getting value for your money, the race doesnt go to the lazy./ppYou have to assert your prerogative to get a good deal and tune in to your common sense./ppLet me give you a recent example./ppIm not a great skier, but http://www.article-knowledge-base.com/be-the-customer-see-yourself-as-your-customers-do-articleid43691.htm pWhat do your customers experience when they interact with your business? As a a target=_new href=http://www.idealady.com/shopping.htmmystery shopper/a, I help businesses see themselves through the eyes of their customers by posing as a typ http://www.article-knowledge-base.com/become-a-customer-enthusiasm-guru--articleid50174.htm pOne thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title http://www.article-knowledge-base.com/becoming-a-solution-to-your-customers-problems-articleid39367.htm pThose of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Dont forget to use your time wisely./ppWha http://www.article-knowledge-base.com/better-business-deals-articleid229838.htm p1. Take time in making a purchase; pursue your search when salespeople are not on the lot. Try looking for a vehicle on a Sunday afternoon, late Saturday afternoon or even early Sunday morning. This will give you time to analyze prices, rebates an http://www.article-knowledge-base.com/bizarre-karma-is-a-cue-to-change-your-routine-articleid207838.htm pIve been running into some weird customer service karma, lately./ppA fine Continental restaurant that Ive frequented for a dozen years sent an incredibly dumb waiter to serve me, someone who wouldnt cut it in a fast food place, let alone a http://www.article-knowledge-base.com/blast-those-call-centres--articleid218911.htm pTwo of my customers happened to meet in my office a few days ago. And, just by chance, they got talking about the problems that they experience when trying to phone their bank./ppNow I do not want to shame the bank by naming them. 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